Our commitment to you

We work hard to ensure our services operate smoothly but occasionally we may not be able to meet client expectations and you may feel the need to make a formal complaint. We always handle any complaints positively and efficiently, seeking to arrive at a suitable outcome and, where appropriate, will review our systems to ensure the complaint is not repeated.

The Financial Ombudsman Service

Salisbury Financial Services is a subscriber to the Financial Ombudsman Service (FOS) which is an independent third party to whom clients can refer complaints if they cannot be resolved amicably with the firm beforehand.  However, complaints should always be referred to the firm in the first instance.